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lorraineh75501799
lorraineh75501799
Participant
Feb 16, 2015 7:04 PM UTC
Question

Where is my serial number for convert to PDF

I did not receive an e-mail or a cd.  I bought it on 11 Nov 14 for 89.99.  When I am in my e-mail trying to look at something someone sent me I get the pop up to buy it again or it wants a serial number which I don't have.  If I go to it from my desktop all I have to do is login. 

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    3 replies

    Sara_Forsberg
    Inspiring
    Feb 16, 2015 7:34 PM UTC

    Hi lorraineh75501799,

    It looks like you've purchased Adobe PDF Pack. As such, no serial number is required. You just need to log in to https://cloud.acrobat.com with your Adobe ID and password.


    I'm wondering whether you may have also downloaded the Acrobat trial? If you did, and it's expired, that would explain why you're being prompted for a serial number.

    Please let us know how it goes.


    Best,

    Sara

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    Jeffrey_A_Wright
    Jeffrey_A_Wright
    Legend
    Feb 16, 2015 7:07 PM UTC

    Lorraineh75501799 please re-review this discussion.  If you have already redeemed your redemption code then it will be registered under your account at http://www.adobe.com/.  For information on how to locate the registered serial number please see Find your serial number quickly.

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    Jeffrey_A_Wright
    Jeffrey_A_Wright
    Legend
    Feb 16, 2015 7:12 PM UTC

    Moving this discussion to the Adobe Acrobat.com Services forum.

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