Skip to main content
Participating Frequently
Jun 30, 2014 11:03 PM UTC
Question

Where is the send button in adobe send

Where is the send button in adobe send?  I listed all the files I want and the screen where you are supposed to be able to send the files only has a cancel button.  I have tried this on two different browsers.  Send Now worked flawlessly;  I can't even use the new product since there is no send button.

    This topic is closed to new replies. Start a new post to keep the conversation going.

    11 replies

    Terry L
    Participant
    Oct 24, 2014 5:29 PM UTC

    I just experienced the same problem. The Send Button shows up on my Chrome and IE Browser but NOT in my Firefox 32.0.3 browser.  I'm using Windows 7 Home Premium and it is update to date. Is there a plugin or a fix for Firefox (my preferred browser)?

    Terry

    Translate
    Inspiring
    Oct 24, 2014 7:22 PM UTC

    Hi Terry,

    Firefox is definitely a supported web browser (System Requirements | Adobe Acrobat Pro and Online Services). What happens if you clear the browser cache and log back in to Send?

    Best,

    Sara

    Translate
    Terry L
    Participant
    Oct 24, 2014 7:39 PM UTC

    Sara,

    Yes, I tried that and I tried again.  Here is the screen shot of what I see:

    Thanks

    Terry

    Translate
    saflynn
    Participating Frequently
    Jul 1, 2014 8:10 AM UTC

    Which browsers did you try?

    The Send/Create Link button is available once you check either the Public/Personalized Link - note if you are a paid account and you check 'Personalized Link' the Send button will be available once a valid email address is entered into the Recipient Email Address field

    Translate
    gpc1000Author
    Participating Frequently
    Jul 1, 2014 3:32 PM UTC

    Waterfox and Pale Moon. I just tried Internet Explorer 11 and the send button is there. Is this a 32 bit versus 64 bit browser issue?

    Translate
    saflynn
    Participating Frequently
    Jul 2, 2014 8:05 AM UTC

    What browser did it fail on originally?

    I've not seen any issues with IE8, IE9, IE10, FF or Chrome

    Translate