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C
cecilian29623670
Participant
September 20, 2017
Beantwortet

why am being being asked for a serial number when i try to open acrobat x?

  • September 20, 2017
  • 1 Antwort
  • 2276 Ansichten

i have a Creative Cloud subscription and when i try to open Acrobat X, a "Cs6 design and web premium" window comes up and asks me for a serial number. Where do i get this serial number and why is this happening? I thought my subscription allows me to use the different acrobat apps. but currently i can open open without any problems Acrobat DC. Does anyone know what's happening? To what does my creative cloud subscription entitle me?

thanks very much for your help.

CD

    Dieses Thema wurde für Antworten geschlossen.
    Beste Antwort von AkanchhaS8194121

    Hi Cecilian,

    As the information shared above, I checked your account and found a subscription for Acrobat DC registered under it.

    Acrobat DC subscription would let you to use the Acrobat DC app only. The reason why you have been asked for the serial number is because you are trying to open Acrobat X which is a very old version of Acrobat series and not a part of Acrobat DC (or CC)

    I believe that you bought the CS6 "Design and Web premium suite" in past which is still installed on your computer and that's why your Acrobat X need a serial number for validation.

    As Acrobat X is no longer supported- Adobe Acrobat X and Adobe Reader X End of Support | Adobe Document Cloud so would recommend you to continue using Acrobat DC (latest version) subscription. And can uninstall the previous version.

    Let us know if there is any trouble using Acrobat DC

    Regards,

    Akanchha

    1 Antwort

    AkanchhaS8194121
    AkanchhaS8194121Antwort
    Legend
    September 22, 2017

    Hi Cecilian,

    As the information shared above, I checked your account and found a subscription for Acrobat DC registered under it.

    Acrobat DC subscription would let you to use the Acrobat DC app only. The reason why you have been asked for the serial number is because you are trying to open Acrobat X which is a very old version of Acrobat series and not a part of Acrobat DC (or CC)

    I believe that you bought the CS6 "Design and Web premium suite" in past which is still installed on your computer and that's why your Acrobat X need a serial number for validation.

    As Acrobat X is no longer supported- Adobe Acrobat X and Adobe Reader X End of Support | Adobe Document Cloud so would recommend you to continue using Acrobat DC (latest version) subscription. And can uninstall the previous version.

    Let us know if there is any trouble using Acrobat DC

    Regards,

    Akanchha

      C
      cecilian29623670Autor
      Participant
      September 22, 2017

      Thank you very much, Akanchha! that was really helpful and clear.

      kind regards,

      Cecilia

      AkanchhaS8194121
      AkanchhaS8194121
      Legend
      September 26, 2017

      Your Welcome!

      Let us know if there is any further assistance is required.

      Regards,

      Akanchha

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