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terrys35214386
Participant
Jan 16, 2015 1:38 AM UTC
Question

?Why am I being charged again when I just paid a renewal in November? Why doesn't it work yet on my computer?

??? Why am I getting charged for another renewal this month when I paid for it in November? Why doesn't Adobe Flash work with my ancestry work?

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    2 replies

    Test Screen Name
    Legend
    Jan 16, 2015 8:07 PM UTC

    Just to be clear, Flash Reader is free and not connected with any subscription, and nothing to do with PDF files, nor with the Acrobat Pro you subscribed to.

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    Sara_Forsberg
    Inspiring
    Jan 16, 2015 3:19 PM UTC

    Hi terrys35214386,

    I've checked your account. In November, you purchased an Acrobat Pro subscription. That subscription is charged monthly, with an annual commitment.

    As for Flash not working for you, please post your question about that (with specifics) in the Adobe Flash Player forum.

    Best,

    Sara

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