Why am I directed to sign up for PDF services when I have an annual subscription?

Hi Elizabeths,

I assume you are using the Export PDF service through Adobe Acrobat DC application? Could you please confirm how you have been using the services? Is it Adobe Acrobat DC or Adobe Reader DC?

You can access the Export pdf following the below steps-

1- Export PDF is an online service that you can use online via: https://cloud.acrobat.com/exportpdf

2- You can also use the services through free desktop version of Adobe Acrobat  Reader DC: Adobe Acrobat Reader DC Install for all versions

3- “Sign In” using the email (Adobe ID) under which you have subscription registered.

4- For detailed description of how to use the Export PDF service, you may refer to- Using Adobe Export PDF

You may refer to the following link for any troubleshooting: Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

Let us know if it still doesn't help you.

Regards,

Akanchha