why am I getting an error while accessing the service pop up when I try to convert a doc from pdf to a doc?

I keep getting a pop up of "error while trying to access the service" when I am trying to convert a pdf to a doc?

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A

Anonymous

Please let me know the exact workflow you are following when you get this error.

Are you trying to convert from within Reader or from Browser?

If from Reader then make sure you are signed in within Reader

Also try updating Reader to the latest v11.0.09 and check.

Regards,

Florence

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