Why am I not able to download Adobe when it seems I have everything to do so?

Forum|Forum|11 years ago
October 15, 2014
1 reply
811 views

why am i not able to download adobe when it seems I have everything to do so? What are the steps I need to be checking so I'll have no problem downloading what I just purchased?

This topic has been closed for replies.

Correct answer Sara_Forsberg

Hi Joshua,

Support for Windows Vista ended with Acrobat 9, so that's why you're running into the error. Did you want to cancel your subscription?

Best,

Sara

S

Sara_Forsberg

Inspiring

Hi Joshua,

I see that your Acrobat Standard subscription order is still pending. But you should be able to download your software. What happens when you log in to your account at https://cloud.acrobat.com/acrobat? If you can't get it from that page, you can download it directly from Download Acrobat products | Standard, Pro | XI, X - Adobe.

Once your subscription order processes, you'll be able to log in and use Acrobat.

Best,

Sara

J

joshua_bradfodAuthor

Participant

It says unsupported language/platform. and when I look at what's required I can't figure out what I don't have in order for this to download. I will say that when my computer turns on, i'm noticing it says windows vista and and I don't see that particularly listed under requirements. But I do have enough space and am using Chrome. Any ideas what's going on?

S

Sara_ForsbergCorrect answer

Inspiring

Hi Joshua,

Support for Windows Vista ended with Acrobat 9, so that's why you're running into the error. Did you want to cancel your subscription?

Best,

Sara

Hello World!

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded