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joshua_bradfod
Participant
Oct 15, 2014 9:40 PM UTC
Answered

Why am I not able to download Adobe when it seems I have everything to do so?

why am i not able to download adobe when it seems I have everything to do so? What are the steps I need to be checking so I'll have no problem downloading what I just purchased?

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    Sara_ForsbergCorrect answer
    Inspiring
    Nov 1, 2014 6:08 PM UTC

    Hi Joshua,

    Support for Windows Vista ended with Acrobat 9, so that's why you're running into the error. Did you want to cancel your subscription?

    Best,

    Sara

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    5 replies

    Sara_Forsberg
    Inspiring
    Oct 15, 2014 9:44 PM UTC

    Hi Joshua,

    I see that your Acrobat Standard subscription order is still pending. But you should be able to download your software. What happens when you log in to your account at https://cloud.acrobat.com/acrobat? If you can't get it from that page, you can download it directly from Download Acrobat products | Standard, Pro | XI, X - Adobe.

    Once your subscription order processes, you'll be able to log in and use Acrobat.


    Best,

    Sara

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    joshua_bradfodAuthor
    Participant
    Oct 15, 2014 9:52 PM UTC

    It says unsupported language/platform. and when I look at what's required I can't figure out what I don't have in order for this to download. I will say that when my computer turns on, i'm noticing it says windows vista and and I don't see that particularly listed under requirements. But I do have enough space and am using Chrome. Any ideas what's going on?

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    Sara_ForsbergCorrect answer
    Inspiring
    Nov 1, 2014 6:08 PM UTC

    Hi Joshua,

    Support for Windows Vista ended with Acrobat 9, so that's why you're running into the error. Did you want to cancel your subscription?

    Best,

    Sara

    Translate
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