Participant

Answered

Why am I unable to create link to share files?

Forum|Forum|7 years ago
November 12, 2018
7 replies
20784 views

I have shared files many times with clients. I got the software specifically for this. Today it tells me "Unable to Create link. We weren't able to create the link. Please try again later." What is the problem? Why can't I share files?

Correct answer AkanchhaS8194121

Hi Angelat,

Looking at the information shared above, I assume that you are working on desktop application Adobe Reader DC and using its "Share" feature?

If yes, then getting error message while creating link could be

-A temporary issue because of the network connection.

-Or it could be because of the file size, which is too large

-Or its a document specific error. So please check with a different file.

You may check online via web Adobe Document Cloud and try using "Share" feature. Share and track PDFs online using Adobe Document Cloud

Regards,

Akanchha

G

Gretchen26727017hrmn

Participant

I am having the same issue. I cannot upload PDFs to the creative cloud to generate links within the browser nor desktop Acrobat versions. One workaround is to directly upload your file using the Creative Cloud Desktop App by clicking files on the left hand side then the plus icon all the way to the right. I can then open the file using the Acrobat desktop app and the create a link button will work! The browser version is NOT WORKING (my commenting tools don't load and cease to exist). I must use only the desktop app to leave any comments and to reply / mark as comleted to any comments. This is going to be difficult to explain to clients that they'll now have to edit using only thier desktop versions which i hope they have!

Meenakshi Negi

Community Manager

Hi Gretchen26727017hrmn,

Thank you for reaching out, and sorry about the delay in response.

We assume the issue has been resolved. If not, please try clearing the browser's cache and cookies.

Try accessing the service using the alternate browser and check if you experience the same behavior.

Let us know if the issue still occurs.

Thanks,

Meenakshi

T

twin_lock

Participant

Having this issue from my iPad using Acrobat and it's completely opaque as to why some edited PDFs can be shared and others cannot. Cannot see any pattern with regard to file size or page count, and these are small files under 20mb with only a handful of pages. Not great, Adobe!

Meenakshi Negi

Community Manager

Hi twin_lock,

Thank you for reaching out.

Please share more information about the issue. Do you get any error messages when trying to share the PDF?

If yes, share the screenshot with us. Share the steps you do to edit the PDF and share it.

Share the Acrobat and OS versions on your iPad.

Thanks,

Meenakshi

P

Phillip33435178urc4

Participant

I'm having the same sharing issue. Adobe will not share a file using my mail program. That's why I cancelled Adobe months ago. I renewed it this week hoping the sharing pdf's by mail issue was resolved by it's still here wish us.

When I used the Free Adobe Reader program I never had this problem. But once I bought Adobe Pro, the problem popped up and hasn't gone away since. Is there some way of return to free Adobe Reader program?

L

loiss34854827

Participant

I was having this issue. For two days with the same file I got the "unable to create lin" message. I did everything I could think of. Finally, changed the name of the file and viola, it worked! Acrobat is becoming a very flakey unreliable tool. Don't love it anymore.

A

alison_0906

Participant

Did you change the name of the file itself, or the name of the file that shows on your review link?

I

Ivan23891101xxfm

Participant

I am having exactly the same problem. Having already converted a Word file into a pdf and successfully created a file link to post it on a website, I have now updated the Word file and converted that into a pdf, but Adobe says it can't create a link for it . Why?

D

defaultma2sw0sm6sjf

Participant

I have the same problem 😞

Tried via android app, tried via web browser on win 10 - in both cases no luck.

F

flowjuggler

Participant

The share function working is inconsistent and we will need to remove the adobe cloud from our workflow until this issue is resolved. Very frustrating and seems like it should be a high priority item to fix.

K

kelseyl27483190

Participant

This is neither of the issues marked as a "correct answer" by Adobe, at least for my organization. We have a few that cannot share documents, but everyone else can. We are all on the same version of Acrobat Pro DC and all licensed and signed in. I know this is not the issue because a coworker sent me the files via email attachment. I opened them in Adobe and could easily create a link. My coworker had been trying for days. She has had Acrobat uninstalled, reinstalled, and updated. She had her PC cleared of any caches and cookies. The registry has been investigated. She has been manually signed out of Adobe and signed back in. Her computer credentials were wiped in case that was causing the error. Her add-ins for Outlook, Office, and Document Cloud we all looked at and disabled then re-enabled. Her windows 10 OS has all the latest patches and up updates applied. She has tried both to share and create a link, neither work. I'm stumped.

D

DebIngham

Participant

Having the same problem here.... Obviously it's not us. Must be a problem with the Adobe DC.

This needs fixing

M

matthew_8744

Participant

I am having the same problem. It isn't even giving me an error I just click create link and it does nothing. I was able to a week ago but now I can't. I have most recent version.

AkanchhaS8194121Correct answer

Legend

Hi Angelat,

Looking at the information shared above, I assume that you are working on desktop application Adobe Reader DC and using its "Share" feature?

If yes, then getting error message while creating link could be

-A temporary issue because of the network connection.

-Or it could be because of the file size, which is too large

-Or its a document specific error. So please check with a different file.

You may check online via web Adobe Document Cloud and try using "Share" feature. Share and track PDFs online using Adobe Document Cloud

Regards,

Akanchha

D

defaultswkg29wijuso

Participant

What does "too large" mean? I am having this same problem. I have been working just fine on this file, then saved it as a new document, and now when I try to share the new one, I get this error. It's been happening all day. The original file works fine.

L

leslieo75464613

Participant

I am having the same issue. When I create a pdf out of an InDesign book, open the pdf in Acrobat, and attempt to create a link or share the file. It either says it is creating a link hours and I give up or it gives me an error when I attempt to share directly. When I pdf each file out, I can create a link or share each separately.

I have exported idml files and saved back to my book to get rid of any embedded format issues and created a new book, but it still occurs. Other book files have no issue. The one from today was only a 7.4 MB pdf. Is there any way to figure out what the issue is? Could it be links in the table of contents that don't link to anything when it's a portion of the book? I have wasted hours on trying to share my files with clients for their commenting...the expectation is there now that we have introduced them to the tool and the commenting function is great.

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