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J
JoshuaDW
Participant
March 26, 2015
Question

Why are Adobe lying thieves?

  • March 26, 2015
  • 3 replies
  • 2429 views

I cancelled a product I no longer used. I stopped using it a couple years ago. They love taking your money, and they love sending emails, but notice they NEVER send an email thanking you for another year's subscription when it might alert you to the fact they just jacked your bank account for another year on a product you're no longer using. But that's on me. Fine. So I managed to catch the charge within a day of it processing. I cancelled the product. I was promised a refund. Weeks went by.

No refund.

So I used the only method of communication that seems available, chat. Via chat I am promised this will be corrected. I will receive my refund in a few days. Weeks went by.

No refund.

So I went back to the chat. This time they said something about increasing the "priority" (how about just sending me the damn money?) of my case. They said I would receive an email update on the status of my case. Days went by.

No refund.

So I am back a third time on the chat right now. Gauranteed another hour of the run around. Hey moron Adobe thieves, I'm costing your company more in labor than if you'd just send me my damn refund. And I will not stop. If I have to sue you I will. I have more time than money.

      3 replies

      T
      thomas hart
      Participant
      March 21, 2024

      Trying for one full year to get adobe to stop attacking bank accounts , PayPal , credit cards for products I have not used in 2 years. Adorable refuses to cancel the accounts. Over $100. / per month for two years with no end in sight. I have contacted the da's office to fill criminal charges against adobe for predatory practices. Typical bait and switch, non cancel scam. Another Bill gates like hustle.

      there is no way to cancel once adobe gets its greedy hands in your pocket. Where is the home office, Nigeria?

        Shivangi_Gupta
        Community Manager
        Shivangi_GuptaCommunity Manager
        Community Manager
        April 1, 2024

        Hi there,

        We understand you're not happy. We checked your account info. You subscribed for two Adobe applications.

        Adobe Acrobat Pro : Purchased on September 22, 2023 - Term ended on March 31, 2024 after cancellation

        Adobe Illustrator : Purchased on October 28, 2021 - Term ended on January 03, 2024. However, there is some payment issue related to this subscription.

        Since we can not discuss more over this public discussion thread, we'd recommend you to contact our support team and start a private chat for issue resolution.

        Here's how: https://adobe.ly/4awk5FM

        Let us know if you have any questions.

         

        Regards,

        Shivangi

        C
        ColoradoRobert2025
        Participant
        May 20, 2025

        In 2025 the lying continues.  On the Adobe Reader info about problems and misconceptions about it does not include this reason AI. I did not read in your list the fact that they say on the internet that you can create a pdf with the 'Free' version. I signed in after making an account with their 'Free' version and went through the create protocal picking my 113 pages that I wanted to make into a pdf only to have a circle after 30 mins just go round and round with 'NO' hope of ever completing the task. So.... to me this makes the  information on the internet a lie and it makes the overall Company a bunch of liars who do not care about integrity. Which is it. What is the truth here Adobe fellow?

        S
        Shafaut31369250lp8j
        Participant
        July 29, 2023
        SAVE_20230707_203701.jpg
        pwillener
        pwillener
        Legend
        March 26, 2015

        You posted in the Adobe Reader forum; Adobe Reader is free - no cost, no refund!

        If you tell us what product you are talking about, I can forward your post to the right forum, and I'm sure your refund will be taken care of within a short time.

        J
        JoshuaDWAuthor
        Participant
        March 27, 2015

        Adobe ExportPDF

        Cancellation processed 3 March 2015. Refund "processed" 5 March 2015.

        But I don't see how you could do any better than the now 3 people who have promised this would be resolved. Quote from the third chat discussion I referenced in OP:

        " I see and the relevant team are working on this. I will personally follow up this case and make sure you will be contacted at the earliest. "

        See, personally following up on it. "Relevant team" are working on this. Working hard I'm sure. Because it takes A WHOLE TEAM A MONTH TO PROCESS ONE REFUND.

        I wanted to contact this "team" personally, since they seem to be ignoring the chat men who make big promises, here was the reply to this request:

        Can I talk with the "relevant team"? Because they seem to be ignoring your messages.

        Harsha Vardhan: I am sorry, the team works offline and hence I will approach them and make sure this will be examined at the earliest.

        At the earliest. I'm sure I'm in good hands and this will all be sorted out timely.

        pwillener
        pwillener
        Legend
        March 27, 2015

        [topic moved to Acrobat.com Services forum]

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