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gregorygaynor
Participant
February 25, 2015
Answered

Why are Adobe SEND file links not being received

  • February 25, 2015
  • 1 reply
  • 998 views

No one is receiving links to files.  Have verified by sending link to my alternative email without success.  Had CHAT with Adobe support without success.  Next step is to delete account and use DROPBOX

This topic has been closed for replies.
Correct answer Amiable_contributors1587

I know that this sounds silly, but the issue is that you have a comma in the name associated with your Adobe ID.  Try removing it and I am 99% certain that this will solve your problem.

1 reply

Amiable_contributors1587
Amiable_contributors1587
Participating Frequently
February 25, 2015

Hi,

I'm sorry that you're having issues with Adobe Send. It's not clear from your posting if the issue is with the emails getting through to your recipients, or if the links are missing from the emails. In the meantime, I will send you a test from my Send account.

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gregorygaynorAuthor
Participant
February 25, 2015

The recipient is not getting an email with LINK to download file.  I've verified several times by sending test files to my personal gmail without any success.  By the way, your email and test did not come through

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