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gregorygaynor
Participant
Feb 25, 2015 2:15 PM UTC
Answered

Why are Adobe SEND file links not being received

No one is receiving links to files.  Have verified by sending link to my alternative email without success.  Had CHAT with Adobe support without success.  Next step is to delete account and use DROPBOX

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Amiable_contributors1587
Amiable_contributors1587Correct answer
Participating Frequently
Feb 25, 2015 2:55 PM UTC

I know that this sounds silly, but the issue is that you have a comma in the name associated with your Adobe ID.  Try removing it and I am 99% certain that this will solve your problem.

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6 replies

Amiable_contributors1587
Amiable_contributors1587
Participating Frequently
Feb 25, 2015 2:34 PM UTC

Hi,

I'm sorry that you're having issues with Adobe Send. It's not clear from your posting if the issue is with the emails getting through to your recipients, or if the links are missing from the emails. In the meantime, I will send you a test from my Send account.

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gregorygaynorAuthor
Participant
Feb 25, 2015 2:41 PM UTC

The recipient is not getting an email with LINK to download file.  I've verified several times by sending test files to my personal gmail without any success.  By the way, your email and test did not come through

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