why can i convert my PDF to excel after i just bought the package?

i just bought the program for 1.58/month and it is not letting me convert my pdf into excel? any answers??

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Hi there jesusdiedforyou,

If you just subscribed, it can take a little while for your account to process fully.

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If you're still unable to sign in a few hours, please let me know and we can take it from there.

Best,
Sara

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