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Participant
November 18, 2014
Question

Why can i not convert a form to PDF when I have an active account and it wants me to sign up for an upgrade?

  • November 18, 2014
  • 1 reply
  • 239 views

Why can i not convert a form to PDF when I have an active account and it wants me to sign up for an upgrade? This just started!!!!!!!!

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    1 reply

    Community Manager
    November 19, 2014

    Hi EdAAK,

    I've checked your account, and see no issues with your subscription. So, if you're using a web browser, please log out, clear the browser cache, and then log back in to https://cloud.acrobat.com. And, if you're using Reader, make sure that you're logged in—you should see your name listed in the upper-right corner. If not, click the Sign In link and then sign in with your user name and password.

    Please let us know how it goes.

    Best,

    Sara