Why can i not convert a form to PDF when I have an active account and it wants me to sign up for an upgrade?

Hi EdAAK,

I've checked your account, and see no issues with your subscription. So, if you're using a web browser, please log out, clear the browser cache, and then log back in to https://cloud.acrobat.com. And, if you're using Reader, make sure that you're logged in—you should see your name listed in the upper-right corner. If not, click the Sign In link and then sign in with your user name and password.

Please let us know how it goes.

Best,

Sara