Why can I not convert my pdf file to an excel file

Hi Stephaniepuckett,

What happens when you try to convert file? Do you get an error message? If so, what is it? (There doesn't appear to be a problem with your account.)

Are you having the same trouble with any PDF file that you try to convert, or is the problem specific to a particular file or files?

Basic troubleshooting includes clearing the browser cache, using a different web browser, and making sure that you have the most current version of Reader by choosing Help > Check for Updates (if you're converting through Reader).

Let's start there--let us know how it goes.

Best,

Sara