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Marcia4
Participant
Feb 12, 2015 10:15 PM UTC
Answered

why can I not send a file?

I signed in but can not send my document without upgrading.  I've paid thru September.  any suggestions?@@

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Amiable_contributors1587
Amiable_contributors1587Correct answer
Participating Frequently
Mar 11, 2015 6:17 PM UTC

Do you have a paid subscription to either Adobe Send or PDF Pack? If your paid subscription is only for ExportPDF, that does not include the 'paid' features of Adobe Send.

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8 replies

Anubha Goel
Anubha Goel
Participating Frequently
Mar 11, 2015 9:21 AM UTC

Hey Marcia4,

Could you please let me know whether you are signed in at "Acrobat.com" or via Adobe Reader.

Tell me your workflow of sending the file. What type of file are you trying to send?

Also, please share the screenshot of the error message that you get.

Hope to get your response.

Regards,

Anubha

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Amiable_contributors1587
Amiable_contributors1587Correct answer
Participating Frequently
Mar 11, 2015 6:17 PM UTC

Do you have a paid subscription to either Adobe Send or PDF Pack? If your paid subscription is only for ExportPDF, that does not include the 'paid' features of Adobe Send.

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Marcia4Author
Participant
Mar 11, 2015 6:49 PM UTC

I received the following last year and then renewed.

Dear Marcia Cuttler,

Thank you for purchasing a subscription for <https://sendnow.acrobat.com/SignIn.html> Adobe SendNow.

<https://sendnow.acrobat.com/SignIn.html> Get started now >

With SendNow Plus, you can:

checkmark Know when files are downloaded

checkmark Add a logo to personalize what recipients see

checkmark Send files up to 2GB with confidence

checkmark Set time limits on file downloads

checkmark Convert files to PDF before sending

checkmark Store 4 times more files than with SendNow Basic

Customer Support

With your Adobe SendNow subscription you can also receive premium 1-on-1 phone/chat support. Get help from Adobe on the <https://www.acrobat.com/sendnow/en/faq.html> Support Center.

<https://www.adobe.com/go/sendnow_welcome_survey_plus> Rate your Experience with SendNow >

"Adobe, and the Adobe logo are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries. All other trademarks are property of their respective owners."

<https://acrobat.com/redir/tou_acrobatcom> Terms of Use | <https://acrobat.com/redir/privacy> Privacy Policy

Send and track large files online with confidence using <https://sendnow.adobe.com> Adobe SendNow ( <https://sendnow.adobe.com> https://sendnow.adobe.com)

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