Why can't I access my ExportPDF subscription?

Question

Mr,On October 20 I bought the ADOBE PDF EXPORT application and paid by VISA card the amount of 24.94. MY PLAN In my mind, does not appear as purchased. I want the download, as it is done? Please inform me.My name: Sebastian Juan Alvarez and my e-mail  [private information removed by moderator]

Sara_Forsberg · Answer

Hi there sjuan,I checked your account using the email address that you provided, and there is no order history. Did you perhaps purchase ExportPDF via the Reader Mobile app? If you did, the subscription would've been processed by the Apple or Android app store, and Adobe wouldn't have record of it. And, you would need to contact the app store regarding any issues. However, with the ExportPDF subscription, there is nothing to download. If there are no problems with your subscription, you can log in directly to https://cloud.acrobat.com/exportpdf using your Adobe ID and password.Best,Sara

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.