Skip to main content
S
Smiley892
Participant
February 4, 2015
Question

Why can't I access the Send program? The URL I was given is https://cloud.acrobat.com/send

  • February 4, 2015
  • 2 replies
  • 347 views

Why can't I access the Send program? The URL I was given is https://cloud.acrobat.com/send

This topic has been closed for replies.

2 replies

S
Sara_Forsberg
Inspiring
February 4, 2015

Hi June,

That is definitely the correct URL. Are you getting an error message when you try to log in? What browser are you using? Have you tried other browsers?


Best,
Sara

S
Smiley892Author
Participant
February 4, 2015

Please see my previous post in the forum, Sara—it answers all 3 of your questions.

pwillener
pwillener
Legend
February 4, 2015

What exactly do you mean by "can't access"?  Did you sign in with your Adobe ID?

S
Smiley892Author
Participant
February 4, 2015

Using Mozilla Firefox, https://cloud.acrobat.com/send produced a blank screen with four little empty boxes in the middle of it. Each of the boxes becomes blue in turn. And that’s all that happens on that screen!

At your rep’s suggestion, I switched to Internet Explorer and was able to access the “sign in” screen and then was able to send my files. This new SendNow program seems a little “shaky,” though—not as solid and efficient as the previous program, which worked beautifully with FireFox.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices