Why can't I convert document to PDF? Is there a fee I haven't paid, and if so how do I do that?

Hi Donaldc,

I assume you have been trying to create a pdf document from a different file format? I see that you have subscribed for the Export PDF subscription, which helps you to only convert the pdf files to word,excel etc formats.

Using Adobe Export PDF

FAQ | Adobe Export PDF, Document Cloud

To create a pdf, you either need to subscribe for Adobe PDF Pack or Adobe Acrobat DC as this includes "Create PDF" feature.

FAQ | Adobe PDF Pack

How to Use Adobe PDF Pack

Hope this answers your query.

Regards,

Akanchha