why can't i get logged in?

Hello Spencerf,

I have sent you a private message, please check your email inbox.

Regards,

Anand Sri.

Hello Spencerf,

We apologize for the inconvenience caused, as per the description above, you are not able to login with your current Adobe ID and password to use the services of Adobe PDFPack, Is that correct?

Please try to log in  on https://cloud.acrobat.com/convertpdf with your Adobe ID and password on a different browser like Chrome, or Firefox, or Safari and see if you are able to log in  or not.

If you want to reset the Adobe ID password, then you may refer to Adobe ID account and sign-in troubleshooting

Is it possible to share the screenshot of the error you get, to share the screenshot refer to How to share a file using Adobe Document Cloud

Let us know how it goes.

Regards,

Anand Sri.