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jacruzat
Inspiring
October 20, 2014
Answered

Why can't I see text/images on incoming PDFs

  • October 20, 2014
  • 1 reply
  • 2729 views

@I am using Windows 7, 64-bit OS. Until recently, whenever I received a PDF, either text or image, I could always see the contents in my Adobe Reader X1. I decided to purchase Acrobat X Standard to use for my graphics projects. Now Acrobat always executes when I click on an incoming PDF and get gray boxes instead of document content. I cannot see or read the PDF content. Is there a way to correct this problem?

Thank you.

Joyce Cruzat, jcruzat@comcast.net

    This topic has been closed for replies.
    Correct answer Sara_Forsberg

    Hi Joyce,

    Please give this a try:

    1. Choose Edit > Preferences in Acrobat.
    2. Click the Page Display category.
    3. Make sure that Show Large Images is selected in the Page Content and Information section.
    4. Click OK.

    Did that do the trick?

    Best,
    Sara

    1 reply

    S
    Community Manager
    Sara_ForsbergCommunity ManagerCorrect answer
    Community Manager
    October 20, 2014

    Hi Joyce,

    Please give this a try:

    1. Choose Edit > Preferences in Acrobat.
    2. Click the Page Display category.
    3. Make sure that Show Large Images is selected in the Page Content and Information section.
    4. Click OK.

    Did that do the trick?

    Best,
    Sara

    J
    jacruzatAuthor
    Inspiring
    October 20, 2014

    Yes it did, Sara. Thank you so much. This has been a very frustrating problem for a while, especially when my Adobe Reader X1 has never given me any trouble.  Thank you again.

    Joyce Cruzat, jcruzat@comcast.net

     

    S
    Community Manager
    Sara_ForsbergCommunity Manager
    Community Manager
    October 20, 2014

    You're very welcome, Joyce! That preference is a tricky one!

    Best,

    Sara

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