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qingw19038383
Participant
Oct 28, 2016 9:14 AM UTC
Answered

Why Can't verify my purchase for Adobe export PDF?

I purchased one year subscription of Adobe export PDF on 25th. Oct. And already got receipt email from Apple. But still cant use what I paid for. It keeps saying can't verify the purchase and asking to restore the purchase. But when restoring, that mssge repeating. Pls Help!

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      AkanchhaS8194121
      AkanchhaS8194121Correct answer
      Legend
      Oct 28, 2016 1:03 PM UTC

      Hi Qingw19038383,

      I see there is some problem with the activation of your Export PDF subscription.

      because of that you are facing trouble activating the services.

      I request you to please Contact Customer Care  to get the subscription activated.

      Let us know if this doesn't help.

      Regards,

      Akanchha

      View reply

      2 replies

      AkanchhaS8194121
      AkanchhaS8194121Correct answer
      Legend
      Oct 28, 2016 1:03 PM UTC

      Hi Qingw19038383,

      I see there is some problem with the activation of your Export PDF subscription.

      because of that you are facing trouble activating the services.

      I request you to please Contact Customer Care  to get the subscription activated.

      Let us know if this doesn't help.

      Regards,

      Akanchha

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      qingw19038383Author
      Participant
      Oct 29, 2016 1:58 AM UTC

      Hi, Akancha

      Tks fot the reply! I clicked the "contact customer care" , seemed like winding up in the same forum channel. I posted another thread for activation. pls advise again if that's not what I'm supposed to do.

      Please help to activate my Adobe Export PDF subscription

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