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JJATC_1
Participant
February 25, 2015
Question

why cant i download the adobe pro after i purchased it?

  • February 25, 2015
  • 1 reply
  • 372 views

why cant i download the adobe pro after i purchased it?

    This topic has been closed for replies.

    1 reply

    Anubha Goel
    Participating Frequently
    February 26, 2015

    Hey Elizabeth,

    Please let me know the link from you are trying to download Acrobat pro.

    Have you tried the same using a different browser?

    Do you get any specific error when downloading? What is it?

    Please let me know the details.

    Regards,

    Anubha

    JJATC_1
    JJATC_1Author
    Participant
    February 27, 2015

    I bought the acrobat pro basically paying the 19.99 per month. I got confused with all the advertisement and when they asked for me to try the trial version of the XI, I thought that’s what I had purchased, but they were having me try it for the month and then they would start charging me after my trial was up. When my trial version was over, I couldn’t open any of my files, so I uninstalled the XI, n now when I try to download the pro it acts likes its downloading, but it keeps freezing and it’s very frustrating. I need this for work, I hope you can help me. Thank you so much for responding to my message J!

    Thank you again,

    Lizzy

    Inspiring
    February 28, 2015

    Hi miss%20lizzy%20o,

    Please log in as an administrator, make sure that you don't have any antivirus software enabled, and then try downloading Acrobat from this page: https://cloud.acrobat.com/acrobat.

    Let us know how it goes.

    Best,

    Sara