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JJATC_1
JJATC_1
Participant
February 25, 2015
Question

why cant i download the adobe pro after i purchased it?

  • February 25, 2015
  • 1 reply
  • 371 views

why cant i download the adobe pro after i purchased it?

    This topic has been closed for replies.

    1 reply

    Anubha Goel
    Community Manager
    Anubha GoelCommunity Manager
    Community Manager
    February 26, 2015

    Hey Elizabeth,

    Please let me know the link from you are trying to download Acrobat pro.

    Have you tried the same using a different browser?

    Do you get any specific error when downloading? What is it?

    Please let me know the details.

    Regards,

    Anubha

    JJATC_1
    JJATC_1Author
    Participant
    February 27, 2015

    I bought the acrobat pro basically paying the 19.99 per month. I got confused with all the advertisement and when they asked for me to try the trial version of the XI, I thought that’s what I had purchased, but they were having me try it for the month and then they would start charging me after my trial was up. When my trial version was over, I couldn’t open any of my files, so I uninstalled the XI, n now when I try to download the pro it acts likes its downloading, but it keeps freezing and it’s very frustrating. I need this for work, I hope you can help me. Thank you so much for responding to my message J!

    Thank you again,

    Lizzy

    S
    Community Manager
    Sara_ForsbergCommunity Manager
    Community Manager
    February 28, 2015

    Hi miss%20lizzy%20o,

    Please log in as an administrator, make sure that you don't have any antivirus software enabled, and then try downloading Acrobat from this page: https://cloud.acrobat.com/acrobat.

    Let us know how it goes.

    Best,

    Sara

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