why cant i download the adobe pro after i purchased it?

Forum|Forum|11 years ago
February 25, 2015
4 replies
380 views

This topic is closed to new replies. Start a new post to keep the conversation going.

Anubha Goel

Participating Frequently

Hey Elizabeth,

Please let me know the link from you are trying to download Acrobat pro.

Have you tried the same using a different browser?

Do you get any specific error when downloading? What is it?

Please let me know the details.

Regards,

Anubha

JJATC_1Author

Participant

I bought the acrobat pro basically paying the 19.99 per month. I got confused with all the advertisement and when they asked for me to try the trial version of the XI, I thought that’s what I had purchased, but they were having me try it for the month and then they would start charging me after my trial was up. When my trial version was over, I couldn’t open any of my files, so I uninstalled the XI, n now when I try to download the pro it acts likes its downloading, but it keeps freezing and it’s very frustrating. I need this for work, I hope you can help me. Thank you so much for responding to my message J!

Thank you again,

Lizzy

S

Sara_Forsberg

Inspiring

Hi miss%20lizzy%20o,

Please log in as an administrator, make sure that you don't have any antivirus software enabled, and then try downloading Acrobat from this page: https://cloud.acrobat.com/acrobat.

Let us know how it goes.

Best,

Sara

Remix with Firefly Community Gallery

Thousands of free creations to fall in love with and remix in Firefly.

Explore now

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.