Why charged me twice for the same item? They have withdrew money from my bank account for the second time about half an hour later after the transaction was completed leaving me overdrawn.

Hi Benjamins,

I've checked your account—you have two ExportPDF subscriptions. One placed on October 20 2013, and the other placed on October 11 of this year. So, you were probably charged the auto renewal for the subscription placed in 2013, and then the new charge for this year's order.

Please Contact Customer Care so that an agent can help get things situated for you. There's no reason to have two subscriptions to the same service, so an agent can help you cancel one, if you'd like.

Best,

Sara