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michaelf43898240
michaelf43898240
Participant
February 26, 2015
Question

why did reader x stop allowing me to convert from word to pdf

  • February 26, 2015
  • 2 replies
  • 389 views

How does a person get in contact with Adobe to cancel a membership as I don't need to pay for something that isn't working properly. Have checked for updates etc. Reader x is used for converting files to pdf's as I had rcvd. an answer from someone that you cannot create pdf files with reader, I have reader x and which I have used many times to create pdf's before.... after selecting a file the convert file is not highlighted as a choice.

    This topic has been closed for replies.

    2 replies

    S
    Sara_Forsberg
    Inspiring
    February 27, 2015

    Hi michaelf43898240,

    I see that you have an active ExportPDF subscription, which allows you to convert PDF files to Word or Excel format (and you can convert PDF files to those formats via the free Adobe Reader when you have the subscription).

    However, you were given accurate information: On its own Adobe Reader cannot convert files to PDF. You need an Adobe PDF Pack subscription to convert files *to* PDF from within Reader. Or, you can also use Adobe Acrobat to convert files to PDF.

    Is it possible that you had an Acrobat 30-day trial, and were using that to convert files to PDF?

    Best,

    Sara

    pwillener
    pwillener
    Legend
    February 27, 2015

    http://helpx.adobe.com/x-productkb/policy-pricing/cancel-subscription-acrobat-online-services.html

    [topic moved to Acrobat.com Services forum]

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