Skip to main content
susanr19118555
susanr19118555
Participant
January 23, 2015
Question

Why do I keep getting the popup to continue my trial subscription for Acrobat XI Pro when I already have one?

  • January 23, 2015
  • 1 reply
  • 360 views

I already have a subscription (and have for a year now) and today I got a popup message to obtain a subscription when I printed a pdf file.  Now I can't get rid of the message and it prohibits me from continuing working in Acrobat.

    This topic has been closed for replies.

    1 reply

    T
    Test Screen Name
    Legend
    January 23, 2015

    I wonder, since it is a year, if your subscription has run out, and there is a problem with renewing it (e.g. credit card rejected). Try checking your Adobe account info to see if the subscription is active.

    susanr19118555
    susanr19118555Author
    Participant
    January 23, 2015

    No, everything is up-to-date.  Adobe Technical Support told me to click on the 'License Software' button and sign-in (again) and it would recognize that I have an existing subscription.  Maybe they need to update the popup to let people know this.......and it won't open another subscription.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices