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ElDonna
ElDonna
Participant
November 19, 2014
Answered

Why do I not have the boxes to select files I want to delete?

  • November 19, 2014
  • 1 reply
  • 473 views

In order to delete my files I need to first select the one I want. But there is no box for me to select. Why is that?

This topic has been closed for replies.
Correct answer Sara_Forsberg

Hi ElDonna,

Are you referring to files stored in your Acrobat.com online account? There should definitely be checkboxes to the left of the file names. So, let's try this. Please log out of your account, and then clear the browser cache. Log back in to https://cloud.acrobat.com/files with your user name and password. Are the boxes there now? If not, please try a different browser.

Please let me know how it goes.


Best,

Sara

1 reply

S
Sara_ForsbergCorrect answer
Inspiring
November 19, 2014

Hi ElDonna,

Are you referring to files stored in your Acrobat.com online account? There should definitely be checkboxes to the left of the file names. So, let's try this. Please log out of your account, and then clear the browser cache. Log back in to https://cloud.acrobat.com/files with your user name and password. Are the boxes there now? If not, please try a different browser.

Please let me know how it goes.


Best,

Sara

ElDonna
ElDonnaAuthor
Participant
November 19, 2014

OK I finally figured it out. I was going to Adobe Reader and when the menu came up I would then select Acrobat.com and then the file I wanted. I now see that it is not the same as cloud.acrobat.com which I didn't know about. So now I know the difference. Thank you so much. I have been all over the place trying to figure this out.

S
Sara_Forsberg
Inspiring
November 19, 2014

Glad to hear it's all sorted out!

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