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July 15, 2014
Question

Why does Acrobat prompt me to sign up when I need to export to excel?

  • July 15, 2014
  • 1 reply
  • 676 views

Why does Acrobat prompt me to sign up when I need to export to excel?

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    1 reply

    Community Manager
    July 15, 2014

    Hi shirlaowry,

    I checked your account (using the same email address that you use here in the forums), and I don't see that you have any subscriptions. If you're using Adobe Reader, you need either an ExportPDF or Adobe PDF Pack subscription to convert a PDF file to Word.

    (Acrobat, as opposed to Reader, lets you save directly to Word format, and does not require a separate subscription for that functionality.)

    Please let us know if you have additional questions.


    Best,
    Sara

    July 15, 2014

    Sara, I am very confused.  I just paid for a year long subscription to Adobe.com.  It allows me to upload a pdf file, but when I try to convert it to Excel, it prompts me to subscribe again.

    Community Manager
    July 15, 2014

    I'll message you privately about this, so we can locate that account. Hang tight...

    Sara