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A
Anonymous
July 15, 2014
Question

Why does Acrobat prompt me to sign up when I need to export to excel?

  • July 15, 2014
  • 1 reply
  • 676 views

Why does Acrobat prompt me to sign up when I need to export to excel?

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    1 reply

    S
    Community Manager
    Sara_ForsbergCommunity Manager
    Community Manager
    July 15, 2014

    Hi shirlaowry,

    I checked your account (using the same email address that you use here in the forums), and I don't see that you have any subscriptions. If you're using Adobe Reader, you need either an ExportPDF or Adobe PDF Pack subscription to convert a PDF file to Word.

    (Acrobat, as opposed to Reader, lets you save directly to Word format, and does not require a separate subscription for that functionality.)

    Please let us know if you have additional questions.


    Best,
    Sara

    A
    Anonymous
    July 15, 2014

    Sara, I am very confused.  I just paid for a year long subscription to Adobe.com.  It allows me to upload a pdf file, but when I try to convert it to Excel, it prompts me to subscribe again.

    S
    Community Manager
    Sara_ForsbergCommunity Manager
    Community Manager
    July 15, 2014

    I'll message you privately about this, so we can locate that account. Hang tight...

    Sara

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