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JanieOgdon
Participant
April 28, 2018
Answered

Why does it send me to product purchase page when I try to convert PDF to word?

  • April 28, 2018
  • 2 replies
  • 2907 views

Why does it send me to product purchase page when I try to convert PDF to word? I paid for my subscription and verified the account.

      Correct answer Meenakshi Negi

      Hi Janie,

      Sorry for the delay in response.

      I see that you had purchased the Adobe Export PDF service, which is an online service that helps you to export files to other formats.

      You can also access this service in Adobe Acrobat Reader desktop and mobile application.

      As you have mentioned that you receive the purchase page when you were trying to export PDF, it may be because either the service was not activated until that time or you have not signed in to the application.

      I see that you had purchased the service same day. It takes some time to activate the services after the purchase.

      As you have already canceled the service, it is hard to tell what was the real issue.

      If you have any questions or need any help, feel free to update the thread.

      Regards,

      Meenakshi

      2 replies

      S
      Swaminathan31651938gyc5
      Participant
      August 20, 2024

      Hi, am having the same issue. My subscription shows as it's all paid and included, but when trying to use it's asking me to upgrade. Very frustating.

      B
      brendan_9112
      Participant
      October 28, 2024

      Same here, Signed in, account details showing up but still unable to convert files.

      Meenakshi Negi
      Community Manager
      Meenakshi NegiCommunity Manager
      Community Manager
      October 30, 2024

      Hi brendan_9112,

       

      Thank you for reaching out.

       

      Please let us know what happens when you try to convert files. Do you get any error messages?

      If you use the online account, ensure you are logged in using the correct credentials. 

       

      If you are using the desktop application, try reinstalling it using the steps suggested below:

      - Remove the application and run the cleaner tool (https://adobe.ly/4f2h4Qn).
      - Reboot the machine
      - Install Adobe Acrobat Pro from the following page: https://adobe.ly/4ebQ9A5.

       

      Let us know if the issue still occurs.

       

      Thanks,

      Meenakshi

      Meenakshi Negi
      Community Manager
      Meenakshi NegiCommunity ManagerCorrect answer
      Community Manager
      May 22, 2018

      Hi Janie,

      Sorry for the delay in response.

      I see that you had purchased the Adobe Export PDF service, which is an online service that helps you to export files to other formats.

      You can also access this service in Adobe Acrobat Reader desktop and mobile application.

      As you have mentioned that you receive the purchase page when you were trying to export PDF, it may be because either the service was not activated until that time or you have not signed in to the application.

      I see that you had purchased the service same day. It takes some time to activate the services after the purchase.

      As you have already canceled the service, it is hard to tell what was the real issue.

      If you have any questions or need any help, feel free to update the thread.

      Regards,

      Meenakshi

      L
      laurig78389497
      Participant
      September 26, 2018

      I am signed in, purchased this several weeks ago, accurately reflected in Adobe - but still getting the page asking me to buy.

        help

      L
      laurig78389497
      Participant
      September 26, 2018

      OK .. had to save the PDF to my PC, then sign into the cloud app and grab the PDF into app.  Round about way, but it ended up working.

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