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Why does it send me to product purchase page when I try to convert PDF to word?

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Why does it send me to product purchase page when I try to convert PDF to word? I paid for my subscription and verified the account.

Meenakshi_NegiCorrect answer

Legend

Hi Janie,

Sorry for the delay in response.

I see that you had purchased the Adobe Export PDF service, which is an online service that helps you to export files to other formats.

You can also access this service in Adobe Acrobat Reader desktop and mobile application.

As you have mentioned that you receive the purchase page when you were trying to export PDF, it may be because either the service was not activated until that time or you have not signed in to the application.

I see that you had purchased the service same day. It takes some time to activate the services after the purchase.

As you have already canceled the service, it is hard to tell what was the real issue.

If you have any questions or need any help, feel free to update the thread.

Regards,

Meenakshi

Amber+Glen

Participant

I changed laptop to Windows 11, I have a Adobe pro plan for 0ver 10 years but Adobe keeps refusing to create a print document and a pop-up says that the trial has expired and refers me to start a new subscription

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Amal Jaiswal

Community Manager

Hi @Amber+Glen

Hope you are doing well, and thanks for reaching out.

I have checked your Adobe account linked with the Adobe ID you are using and found that you have a personal and a business profile created under the same Adobe ID. Please log out of the application and re-login with the Business profile/vice versa, as described here https://adobe.ly/4xcJ503 and see if that works.

Let us know how it goes.

~Amal

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S

Swaminathan31651938gyc5

Participant

Hi, am having the same issue. My subscription shows as it's all paid and included, but when trying to use it's asking me to upgrade. Very frustating.

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B

brendan_9112

Participant

Same here, Signed in, account details showing up but still unable to convert files.

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Meenakshi_Negi

Legend

Hi brendan_9112,

Thank you for reaching out.

Please let us know what happens when you try to convert files. Do you get any error messages?

If you use the online account, ensure you are logged in using the correct credentials.

If you are using the desktop application, try reinstalling it using the steps suggested below:

- Remove the application and run the cleaner tool (https://adobe.ly/4f2h4Qn).
- Reboot the machine
- Install Adobe Acrobat Pro from the following page: https://adobe.ly/4ebQ9A5.

Let us know if the issue still occurs.

Thanks,

Meenakshi

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Meenakshi_NegiCorrect answer

Legend

Hi Janie,

Sorry for the delay in response.

I see that you had purchased the Adobe Export PDF service, which is an online service that helps you to export files to other formats.

You can also access this service in Adobe Acrobat Reader desktop and mobile application.

As you have mentioned that you receive the purchase page when you were trying to export PDF, it may be because either the service was not activated until that time or you have not signed in to the application.

I see that you had purchased the service same day. It takes some time to activate the services after the purchase.

As you have already canceled the service, it is hard to tell what was the real issue.

If you have any questions or need any help, feel free to update the thread.

Regards,

Meenakshi

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L

laurig78389497

Participant

I am signed in, purchased this several weeks ago, accurately reflected in Adobe - but still getting the page asking me to buy.

help

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L

laurig78389497

Participant

OK .. had to save the PDF to my PC, then sign into the cloud app and grab the PDF into app. Round about way, but it ended up working.

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