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pete70
Participant
January 21, 2015
Question

Why has my Subscription Not registered on My Plan?

  • January 21, 2015
  • 3 replies
  • 694 views

I paid the subscription for PDF to Word conversion about 3 weeks ago. The system confirmed my email address as valid. My plan does not show the upgrade to this level and I have not been able to convert files. Question is WHY. Also I have been unable to contact anyone from Adobe Systems to help me with this problem.

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    3 replies

    S
    Sara_Forsberg
    Inspiring
    January 21, 2015

    Hi pete70,

    I've checked your account using the same email address that you use in the forums. I don't see record of any orders under that email address. Did you perhaps subscribe as an in-app purchase from the Reader app for mobile? If so, those subscriptions are handled by the app store from which you purchased, and Adobe wouldn't have record of it. For resolution in that case, it's necessary to contact the app store.

    Best,

    Sara

    P
    pete70Author
    Participant
    January 21, 2015

    HI Sara

    No. The Subscription was made on-line direct to Adobe on 23/12/2014

    At that time Adobe confirmed my email address and acknowledge having done so on that same date, Welcome email and all.

    I will try to attach that information to this email

    Regards Peter Standfield

    S
    Sara_Forsberg
    Inspiring
    January 21, 2015

    Let me send you a private message, so that you aren't putting personal information on the forums. Stay tuned...

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