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E
Eribe
Participant
November 2, 2014
Question

why if i paid to convert files from pdf to word is it now asking me to pay again?

  • November 2, 2014
  • 2 replies
  • 565 views
Dear Beri Hull,
Thank you for purchasing a subscription for Adobe ExportPDF.
Sign-in to export a PDF Now >>
With your subscription you can:
checkmarkEnjoy unlimited online conversions from PDF to Word (DOCX).
checkmarkMake scanned text editable.
checkmarkMaintain page, paragraph, and font attributes.
checkmarkPreserve tables, images, and multi-column text.
checkmarkExport PDF comments to Word.
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    2 replies

    S
    Community Manager
    Sara_ForsbergCommunity Manager
    Community Manager
    November 4, 2014

    Hi Eribe,

    I checked your account; it appears that your ExportPDF subscription expired back on October. Did you perhaps sign up recently using a different email address?

    Best,

    Sara

    E
    EribeAuthor
    Participant
    November 4, 2014

    how long are the subscriptions for?

    Beri Hull

    Global Advocacy Officer

    [ private information removed]

    S
    Community Manager
    Sara_ForsbergCommunity Manager
    Community Manager
    November 4, 2014

    Hi Beri,

    Subscriptions are billed annually. The subscription that I found for you was started on October 2, 2013, and expired on October 2 of this year.

    Thanks,

    Sara

    A
    Anonymous
    November 4, 2014

    Hi Eribe,

    Make sure you are using the same Adobe id associated with your Export PDF subscription.

    Have you checked with a different browser if possible?

    Regards,

    Florence

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