Skip to main content
S
seyeda34033435
Participant
February 27, 2015
Question

Why is Adobe customer service such freaking garbage....

  • February 27, 2015
  • 1 reply
  • 278 views

All I want to do is cancel my damn account, I have been on hold for 30minutes being transferred by one guy somewhere around10minutes in.  The online chat is a joke, waiting 50+ minutes with no acknowledgement.  For a big company this is horrifying and I will never ever ever ever ever spend another cent on adobe products.

This topic has been closed for replies.

1 reply

S
Sara_Forsberg
Inspiring
February 27, 2015

Hi seyeda34033435,

I am so sorry that you've had a difficult time getting through to Adobe Customer Care. That certainly isn't the experience that we want for our customers.

I would be happy to help you cancel your subscription. Is it the ExportPDF subscription that you just signed up for? I will be able to cancel that for you and process a refund as soon as the order finishes processing (I can't do anything to the order as it's currently in billing).

Best,

Sara

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices