Why is my file still not converting?

Hello Elleno,

We apologize for the inconvenience caused, as per the description above, you are not able to convert a PDF file using Adobe ExportPDF service, Is that correct?

The record shows that you have an active subscription to Adobe ExportPDF on your current Adobe ID, try exporting the PDF file using the URL https://cloud.acrobat.com/exportpdf with your Adobe ID and password on a browser like Chrome, or Firefox, or Safari.

What is the error message you are getting, please share the screenshot of the error message you get, to share the screenshot, refer to https://forums.adobe.com/docs/DOC-7043#jive_content_id_How_do_I_attach_a_screenshot

You may also refer to File conversion error | ExportPDF Link: https://helpx.adobe.com/acrobat-com/kb/file-never-converts.html

Have you tried converting any other PDF file? try converting any other PDF file.

If the issue is specific to one PDF file, Is it possible to share the PDF file with us so that we can try it at our end? To share the PDF file, please use Adobe Send feature, and share the link to PDF file via private message only, How Do I Send Private Message

Let us know how it goes and share your findings.

Regards,

Anand Sri.