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h_wc
Participant
Dec 3, 2014 12:14 PM UTC
Question

WHY IS TEXT SCRAMBLED?

Hi, when i convert pdf to word doc, the text is scrambled. Please help.

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3 replies

Anonymous
Dec 3, 2014 3:14 PM UTC

Hi h&wc,

Please let me know the exact workflow you are following.

Are you trying to convert from within Reader or from Browser?

If from Reader then make sure you are signed in within Reader, Also try updating Reader to the latest v11.0.09 and check.

If from browser, please let me know which Browser you are using and its version?

Does it occur with all files?

Have you checked with a different browser if possible?

Regards,

Florence

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h_wcAuthor
Participant
Dec 9, 2014 2:13 AM UTC

Hi Florence,

Thanks for getting back to me.

I downloaded and updated the reader as you suggested. After that, I saved the file as a pdf document and then converted it to word. The images came through fine but the texts are still scrambled.

Sorry I am a digital dinosaur, so not quite sure what you mean by checking with a different browser?

Many thanks,

Ron

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Anonymous
Dec 9, 2014 12:59 PM UTC

Hi Ron,

Would you send your document as an email attachment? 

I will check it from my end.Please add the link to this forum post for reference.

I have sent you my contact details on your email id.

Regards,

Florence

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