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kennethe86084901
Participant
Feb 13, 2015 12:35 PM UTC
Answered

Why was I requested to enter a serial number for Acrobat Standard when I am only a monthly subscriber? I can't activate the product.

Why was I requested to enter a serial number for Acrobat Standard when I am only a monthly subscriber? I can't activate the product.

After I sign on with email address and password, I am also asked to enter a serial number which I was not given...

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NakulBCorrect answer
Adobe Employee
Mar 11, 2015 12:14 PM UTC

Hello,

In order to activate the product should get the following option:-

- Use trial or subscription

- I have a serial number

Please select the option - Use trial or subscription and click next- Restart Acrobat and sign in with your Adobe ID

Also, you may refer to the following for more information on activation issues:- Activation & Deactivation Help

Regards,

Nakul

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1 reply

Adobe Employee
NakulBCorrect answer
Adobe Employee
Mar 11, 2015 12:14 PM UTC

Hello,

In order to activate the product should get the following option:-

- Use trial or subscription

- I have a serial number

Please select the option - Use trial or subscription and click next- Restart Acrobat and sign in with your Adobe ID

Also, you may refer to the following for more information on activation issues:- Activation & Deactivation Help

Regards,

Nakul

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