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Participant
February 13, 2015
Answered

Why was I requested to enter a serial number for Acrobat Standard when I am only a monthly subscriber? I can't activate the product.

  • February 13, 2015
  • 1 reply
  • 335 views

Why was I requested to enter a serial number for Acrobat Standard when I am only a monthly subscriber? I can't activate the product.

After I sign on with email address and password, I am also asked to enter a serial number which I was not given...

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Correct answer NakulB

Hello,

In order to activate the product should get the following option:-

- Use trial or subscription

- I have a serial number

Please select the option - Use trial or subscription and click next- Restart Acrobat and sign in with your Adobe ID

Also, you may refer to the following for more information on activation issues:- Activation & Deactivation Help

Regards,

Nakul

1 reply

NakulBCorrect answer
Adobe Employee
March 11, 2015

Hello,

In order to activate the product should get the following option:-

- Use trial or subscription

- I have a serial number

Please select the option - Use trial or subscription and click next- Restart Acrobat and sign in with your Adobe ID

Also, you may refer to the following for more information on activation issues:- Activation & Deactivation Help

Regards,

Nakul