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ninac4812063
ninac4812063
Participant
Aug 29, 2018 2:44 AM UTC
Answered

Why won't my PDF's print? I have Adobe Export PDF plan. Says check the printer for errors, but everything else prints.

I can't get my PDF's to print.  I have Adobe Export PDF plan and using with MacBook and Canon PIXMA iX6820 printer.  Error message says check printer for errors. But printer works fine for everything else.

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    ninac4812063
    ninac4812063Correct answer
    Participant
    Sep 24, 2018 9:11 PM UTC

    Thank you.  It’s been solved. Had to re-install the printer software.

    [Personal information removed by the moderator]

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    5 replies

    Alison36536677jtel
    Participant
    Apr 4, 2024 10:00 PM UTC

    I have the same issue, paying £14.96 per. month and it will not open or print PDF files. 

     

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    Meenakshi_Negi
    Meenakshi_Negi
    Legend
    Apr 11, 2024 7:50 AM UTC

    Hi Alison36536677jtel,

     

    Thank you for reaching out.

     

    We have checked your account and do not see any subscription under your account. If you have purchased a subscription using an alternate email address, please share the email address in a private message. You may initiate a private message using the envelope icon in the top right corner of this community page. 

     

    Note: Do not share your email address publicly or on any social platform for security reasons.

     

    Thanks,

    Meenakshi

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    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    Sep 24, 2018 8:37 PM UTC

    Hi Ninac,

    We apologize for the delay in response to your query.

    Adobe Export PDF subscription and PDF printing are not interrelated to each other. Could you confirm when exactly you are getting the message? And what is the exact workflow that you follow?

    In a mean while you can check the following troubleshooting steps-

    1- Troubleshoot PDF printing in Acrobat and Reader  

    2- Check the application update- Open Reader>Help>Check for update.

    Regards,

    Akanchha

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    ninac4812063
    ninac4812063AuthorCorrect answer
    Participant
    Sep 24, 2018 9:11 PM UTC

    Thank you.  It’s been solved. Had to re-install the printer software.

    [Personal information removed by the moderator]

    Translate
    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    Sep 26, 2018 10:51 PM UTC

    Awesome! Glad to hear that worked for you.

    Thanks for sharing the update. Let us know if there is any further assistance is required.

    Regards,

    Akanchha

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