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veryfrustrateduser
veryfrustrateduser
Participant
October 25, 2014
Question

Why won't your billing software accept my address?

  • October 25, 2014
  • 1 reply
  • 359 views

Like I said. your billing software clearly DID NOT query my bank for the correct address. I have simply COPIED the address that is on my bank statements. Please note, I have tried all the usual subtle variations on my address, but your software refuses to TAKE my money, despite my repeated attempts. Surely, I am not the first person to ask about this. Could you please provide a phone number for someone at Adobe who can take care of this. Again, note, I am really TRYING to GIVE you money here, so maybe someone can help with this!

    This topic has been closed for replies.

    1 reply

    S
    Sara_Forsberg
    Inspiring
    October 25, 2014

    Hi veryfrustrateduser,

    I do apologize for the inconvenience. Please feel free to Contact Customer Care via phone or chat.

    (For starters, please make sure that you're logged in to the correct Adobe Store--it should be the store for the same region where your credit card billing address is. You can check by looking at the lower-left corner of the Adobe.com website. Click Change if the region listed there isn't correct.)


    Best,

    Sara

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