Will my Adobe Send subscription renew?

Question

I recently got notified that the standalone Adobe Send & Track subscription will be discontinued. The FAQ says this:

If I am an existing Send & Track customer, can I continue to use the service?

Existing customers can continue to access send and tracking capabilities.

What happens if my Send & Track subscription expires or I cancel?

If your Send & Track subscription ends, you will not be able to repurchase Send & Track as a standalone service. If you need send and track capabilities, you can purchase PDF Pack or Acrobat DC subscription.

Also, today I received an email that says that my Send subscription will be renewed in 30 days. I am wondering: will my subscription still renew until I cancel or will it expire automatically because Send is discontinued?

AkanchhaS8194121 · Accepted Answer

Hi Remco,

We have checked your account and found an active subscription of Send & Track there. As shared that you have received an email about renewal which is expected to be in the month of sept. So yes, after renewing the service you will be able to access the S&T service.

Note: The current subscribers would be able to use the services until cancellation or expiry. If they renew, they can still use the service. If the subscription expires, they will not be able to repurchase it.

We have discontinued the sale of service not the service itself.The service is still there.

Hope this answers your query.

Regards,

Akanchha

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