Answered
Will not convert pdf
I'm trying to export and convert a pdf. The app gives me a list of documents for about 1/2 second and then flips me to my account page.
AkanchhaS8194121Correct answer
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November 12, 2018
Hi Charlesg,
Sorry for the delay in response to your query.
I believe you are referring to the Adobe Reader DC application, which is flipping to the subscription page? As we have checked your account and found that you are a subscriber of Adobe Export PDF service, so it should easily let you to do the conversion.
You may try the following-
- As its a desktop application then you may Sign Out & Sign In once.
- Open the app and see if there is any pending update to install. Open Adobe Reader>Help>Check for Update.
- For testing, you may try the conversion on web-Adobe Document Cloud and see if that helps.
Regards,
Akanchha
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