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charlesg93369708
Participant
November 9, 2018
Answered

Will not convert pdf

  • November 9, 2018
  • 1 reply
  • 505 views

I'm trying to export and convert a pdf. The app gives me a list of documents for about 1/2 second and then flips me to my account page.

    This topic has been closed for replies.
    Correct answer AkanchhaS8194121

    Hi Charlesg,

    Sorry for the delay in response to your query.

    I believe you are referring to the Adobe Reader DC application, which is flipping to the subscription page? As we have checked your account and found that you are a subscriber of Adobe Export PDF service, so it should easily let you to do the conversion.

    You may try the following-

    • As its a desktop application then you may Sign Out & Sign In once.
    • Open the app and see if there is any pending update to install. Open Adobe Reader>Help>Check for Update.
    • For testing, you may try the conversion on web-Adobe Document Cloud and see if that helps.

    Regards,

    Akanchha

    1 reply

    AkanchhaS8194121
    AkanchhaS8194121Correct answer
    Legend
    November 12, 2018

    Hi Charlesg,

    Sorry for the delay in response to your query.

    I believe you are referring to the Adobe Reader DC application, which is flipping to the subscription page? As we have checked your account and found that you are a subscriber of Adobe Export PDF service, so it should easily let you to do the conversion.

    You may try the following-

    • As its a desktop application then you may Sign Out & Sign In once.
    • Open the app and see if there is any pending update to install. Open Adobe Reader>Help>Check for Update.
    • For testing, you may try the conversion on web-Adobe Document Cloud and see if that helps.

    Regards,

    Akanchha

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