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ellenlevine123
Participant
Apr 6, 2015 10:15 PM UTC
Answered

Won't convert Pdf to Word Doc

Okay... so I just paid the yearly fee to be able to convert pdfs to word documents.  I select the pdf and the word format and hit convert.  Like 20 times.  Absolutely nothing happens!

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    Sara_ForsbergCorrect answer
    Inspiring
    Apr 6, 2015 10:31 PM UTC

    Hi ellenlevine123,

    Are you asked to sign up, or log in, when you try to convert. Please clear the browser cache and then try logging in directly to https://cloud.acrobat.com/exportpdf. Please let us know how it goes.


    Best,

    Sara

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    3 replies

    Sara_ForsbergCorrect answer
    Inspiring
    Apr 6, 2015 10:31 PM UTC

    Hi ellenlevine123,

    Are you asked to sign up, or log in, when you try to convert. Please clear the browser cache and then try logging in directly to https://cloud.acrobat.com/exportpdf. Please let us know how it goes.


    Best,

    Sara

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    ellenlevine123Author
    Participant
    Apr 7, 2015 1:13 AM UTC

    That worked.

    Thank you.

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    Sara_Forsberg
    Inspiring
    Apr 7, 2015 1:35 AM UTC

    Hi ellenlevine123,

    Great to hear! Glad you're up and running!

    Best,

    Sara

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