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sidneys47132938
Participant
April 7, 2015
Answered

Word doc conversions always show odd characters like asterisks etc.

  • April 7, 2015
  • 1 reply
  • 871 views

How can I get a correct font conversion from pdf to ms word doc or docx?

I keep getting illegible oddball characters in the conversion. It used to work correctly during a trial I did about a year ago.

    This topic has been closed for replies.
    Correct answer Sara_Forsberg

    Hi sidneys47132938,

    Can you please tell us how those PDF files were converted? If they were converted by a third-party application, then they may not contain all the internal file information that's necessary to ensure a clean conversion. Or, it could be that the font used in the PDF isn't available to the ExportPDF service. Please see Will Adobe ExportPDF convert both text and form... | Adobe Community.

    You might want to try disabling OCR as described in this document: How to disable Optical Character Recognition (O... | Adobe Community (though not optimal if the PDFs started out as scanned documents, because it's OCR that converts the image text to editable text).

    Or, you can try converting via Acrobat. You can download a free trial from http://www.adobe.com/products/acrobat.html.

    Please let us know how it goes.


    Best,

    Sara

    1 reply

    S
    Sara_ForsbergCorrect answer
    Inspiring
    April 7, 2015

    Hi sidneys47132938,

    Can you please tell us how those PDF files were converted? If they were converted by a third-party application, then they may not contain all the internal file information that's necessary to ensure a clean conversion. Or, it could be that the font used in the PDF isn't available to the ExportPDF service. Please see Will Adobe ExportPDF convert both text and form... | Adobe Community.

    You might want to try disabling OCR as described in this document: How to disable Optical Character Recognition (O... | Adobe Community (though not optimal if the PDFs started out as scanned documents, because it's OCR that converts the image text to editable text).

    Or, you can try converting via Acrobat. You can download a free trial from http://www.adobe.com/products/acrobat.html.

    Please let us know how it goes.


    Best,

    Sara

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