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pyc5730
Participant
May 28, 2026
Question

갤럭시 핸드폰에서 배경 제거를 실행하는데 wifi 5g 아니면 배경 제거 중 이미지와 메시지가 계속 로딩 중이고 배경 제거가 완료되지 않는다.

  • May 28, 2026
  • 1 reply
  • 17 views

로딩 중 상태로 계속되며 완료되지 않는다. wifi가 5G로 연결되면 정상적으로 수행된다.
사람 얼굴 사진인데 다른 덜 복잡한 사잔은 배경 제거가 된다. 살람 얼굴이 복잡해서 작업이 안되는 것인가?

1 reply

Amitej S
Community Manager
Community Manager
May 28, 2026

Hi ​@pyc5730, thanks for sharing the details.

From what you shared, this appears to be related to connection stability during the background removal process.

Since Remove Background relies on cloud processing, slower or unstable mobile data connections can sometimes cause the image to remain stuck in a loading state, especially with images having more details.

I’d recommend you try the following and let us know about your observations:

  • Use a stable WiFi connection
  • Reduce the image size or resolution before running background removal
  • Close other apps that may be using bandwidth in the background
  • Retry once you have a stronger mobile signal

Let us know your device make and model details, including OS and app versions, if the issue continues. We’ll take a look at it.

Hope this helps!

Best!

pyc5730
pyc5730Author
Participant
May 29, 2026

galaxy a16
sm-a162n
android 16
storage 85.4G/128G

Rose DV
Community Manager
Community Manager
May 29, 2026

Thanks for providing ​@Amitej S with this information - were you able to try any of the troubleshooting steps provided ​@pyc5730?

 

We would love to know if any of them worked!

 

Rose