3 Month Trial? After entering email only 14 days

Hi ​@Exciting_photo0844 - I am digging into this internally to see why the discrepancy is happening! I sent you a DM for some further information.

Thanks for your patience,

Rose

I am not getting to a solution. How can I get this 3 month trial?

I am not sure what you had, but on experience, trials longer than 14 days are temporary promotions and might come with a code to enter at check out.
How far are you from the end of the 14 days?
If you can I would try to contact customer service and see if there’s a code you need to enter (they might do that manually for you!)

Also, if you kept the promotion screenshots etc… That might help as well!

You can also post here, but it might take longer to resolve than asking directly on customer service.
Check here:
https://helpx.adobe.com/contact.html?rghtup=autoOpen
 

And be sure you disable any pop-up or ad blocker as sometimes it stops it working. You might stumble upon an AI assistant, but you can still ask for a human instead (just ask in the message box)