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C
ClareC43832942
Participant
August 6, 2026
Question

3rd party fonts (TWK Everett & Reckless) not loading on Express, but working on Acrobat

  • August 6, 2026
  • 4 replies
  • 42 views

3rd party fonts (TWK Everett & Reckless) not loading on Express, but working on Acrobat. Never had an issue using the uploaded 3rd party fonts in Express until this week. Have tried removing/reuploading fonts in boh .otf & .ttf formats, clearing cache/browser history. 

 

    4 replies

    Amitej S
    Community Manager
    Amitej SCommunity Manager
    Community Manager
    August 11, 2026

    Hi ​@ClareC43832942! Thanks for reporting this! 

    Can you confirm if TWK Everett and Reckless were working in Adobe Express previously? 

    Since, Adobe Express handles fonts differently than Acrobat, Illustrator, or InDesign, so fonts working elsewhere can still fail here (express) because of different rendering workflow. 

    Also, could you let us know:

    • If all third-party fonts have the same issue, or its only with TWK Everett and Reckless?

    • Do the fonts upload successfully but fail to render, or are you unable to upload them at all?

    And, in the meantime, try uploading the .OTF versions of the fonts again, one at a time, from a fresh download in an Incognito/Private window or a different browser to rule out a browser-related issue.

    Do share your observations for us to investigate this further!

    Best!

    C
    ClareC43832942Author
    Participant
    August 13, 2026

    Hello,

    1. Yes, both fonts worked in Adobe Express for over a year - only recently did they stopped working. 
    2. All third-party fonts appear to have the same issue - I just did a test with 3 other third-pary fonts (not Reckless or TWK Everett) and these are also not working. 
    3. I can indeed upload the fonts, but they fail to render when trying to use them after adding. I am able to see the actual font in the “The quick brown fox” preview, but then it fails to render in the app itself.

    I have also tried uploading each of the fonts again in .OTF from a fresh download but am still experiencing the same issue.

     

    Thanks for any help.

      Amitej S
      Community Manager
      Amitej SCommunity Manager
      Community Manager
      August 13, 2026

      This helps a lot, thanks! 

      Let me check this and discuss internally and get back to you with more details.

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