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Ahmed227458683le4
Participant
Jun 23, 2022 2:59 PM UTC
Question

Access blocked because of custom brand elements

I cannot openmy project and I get this message.

"This project has custom brand elements. To edit it, you'll need an Adobe Express subscription, so here's a 30-day trial for you to get to the finish line."

Any idea what to do?

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    11 replies

    Jelaludo+Adobe
    Participant
    Jan 24, 2023 4:20 AM UTC

    Same problem for, Jan 24, 2023

    I wish there was an option to remove the branded element and rework it, I had no idea that anything I used was "branded"

     

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    Jelaludo+Adobe
    Participant
    Jan 24, 2023 4:24 AM UTC

    it won't sync on my phone, this is such an obnoxious user experience, one of the worst dark-patterns I've seen in UX.

    "oh you won't pay extra besides your Photography Plan? how about we hold the project you just spent one hour hostage then, hmm, do you like that?" come on, cough up.

     

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      cc78
      Participant
      Dec 16, 2022 10:05 AM UTC

      I had the same issue. I created and edited the new project on the iPad, but when I opened it in the browser, it showed "This project has custom brand elements."

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        Valerie27545318apen
        Participant
        Dec 12, 2022 11:07 PM UTC

        Same problem here. My kids are doing projects for school and it won't let them edit them once they close them.

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          sarah263961722o25
          Participant
          Dec 13, 2022 11:26 AM UTC

          Try opening the project on the phone app, it's what they told me to do

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          Rivers Eltor
          Rivers Eltor
          Participant
          Dec 16, 2022 4:27 AM UTC

          I had the same issue. I was able to open my previously blocked project on the app, but it didn't fix the problem on my browser.

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            Amitej S
            Community Manager
            Amitej SCommunity Manager
            Community Manager
            Jun 23, 2022 10:10 PM UTC

            Hi Ahmed,

             

            Thanks for reaching out; we hear your frustration. The issue you've described is known, and our team is currently looking into this.

             

            Meanwhile, could you try some of these workarounds and let us know about the findings:

            • Duplicating the project and then downloading the new file may help.
            • Try sharing the project with someone else and accessing it via their account.
            • Sign out of all devices and then sign back in to see if it makes a difference.

             

            We are here to help; we need some more information to investigate further.

            Your patience is appreciated.

             

            Regards,

            Amitej

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            sarah263961722o25
            Participant
            Oct 16, 2022 12:26 PM UTC

            same problem here, duplicating doesn't work (same error on the copy), sharing it with someone else isn't a solution (am I meant to ask for their account's password or something? do I go around asking who has an adobe account? It's a personal project anyways, I wouldn't share it) and lastly, I only sign-in via one browser on one device so the last option isn't applicable..

             

            Can someone just fix the bug?

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