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leo28891983qt1f
Inspiring
Mar 15, 2023 3:28 PM UTC
Answered

access denied

We have an Adobe creative suite plan enterprise account, when trying to get Adobe Express app, it gave an "access denied" error message saying "you do not have access to this service, contact your IT adminitrator to gain access, or sign in with an Adobe ID".

What a bad experience! even if using a free account people should be able to get it for a trial, not to mention we have a creative suite plan. 

any solution?

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    leo28891983qt1fCorrect answer
    Inspiring
    Mar 28, 2023 8:30 PM UTC

    it might be the issue created by the migration from old license management platfrom ( if there was such a platform, or Retail licensing model) to Enterprise platform. the result is some services are not enabled by default when an all-apps plan profile created. so we remove the existing user profile, created a new product group and then added the license and user to it. so this case won't be a common one. 

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    leo28891983qt1fAuthorCorrect answer
    Inspiring
    Mar 28, 2023 8:30 PM UTC

    it might be the issue created by the migration from old license management platfrom ( if there was such a platform, or Retail licensing model) to Enterprise platform. the result is some services are not enabled by default when an all-apps plan profile created. so we remove the existing user profile, created a new product group and then added the license and user to it. so this case won't be a common one. 

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    Myra Ferguson
    Community Expert
    Myra FergusonCommunity Expert
    Community Expert
    Mar 15, 2023 8:01 PM UTC

    When you go to https://express.adobe.com/sp/ and sign in using your Adobe ID (the email address associated with your account) in the upper right of the browser, is that when you're getting the message that you don't have access?

     

    As an Enterprise customer, you might want to reach out to Adobe's support:

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    leo28891983qt1fAuthor
    Inspiring
    Mar 16, 2023 1:50 PM UTC

    Following your link https://express.adobe.com/sp/, it provided some options: "continue with google", "continue with facebook", "continue with Apple", "sign up with email", "log in with adoble ID". Chose the last one "log in with adoble ID", after entering user's email address (SSO enabled), the user got the error message "access denied" in the middle of browser.

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    Myra Ferguson
    Community Expert
    Myra FergusonCommunity Expert
    Community Expert
    Mar 20, 2023 12:56 AM UTC

    Are you an Enterprise customer?

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