"Access Denied You do not have access to this service. Contact your IT administrator to gain access"

Question

I am a PSU student and I am using the creative cloud app to access the Adobe Express(Web) app. It brings me to the webpage and when I go to sign in I get that message. I understand it may be an issue with my ID or something with my school. I really need Adobe support to just tell me what's wrong or unlock express for me. It's urgent and needs to be resolved today.

Manmeet2016 · Answer

Hi there,

Go to http://www.adobe.com/products/
Select Logout from the toolbar at the top of the screen
Click on “Sign in,” and you'll see your last logged-in Adobe ID
Click on the ID type (personal or enterprise) and log in again.

If these steps do not work, please contact your IT Admin.

Thanks

Manmeet

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