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Jon23285985mmgl
Participant
Feb 22, 2022 8:53 PM UTC
Question

Account content lost due to name change

Hi all,

I'm running in to an issue with my CCE content, because I got married and changed my name, which also changed the email address with my organisation.

My account is a Teacher account, and I've been using it to generate example content for a business class I teach, so I really don't want to have to re-make it all!

Is there any way to force this new account to import content from an old account? Due to it being organistaion-managed, I have no ability to log in using my old email address any more..

 

Would love some advice or assistance on this, as I'm a bit stuck on how I can solve it.

 

Cheers.

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4 replies

ProDesignTools
Community Expert
ProDesignToolsCommunity Expert
Community Expert
Feb 25, 2022 4:31 PM UTC

You mentioned you had no ability to log in using your old email address anymore, due to it being organistaion-managed.

 

In that case, you might want to reach out to Adobe Customer Care and see if they can help you with that (regarding access to your previous account to initiate a transfer), and then follow the instructions that Amitej posted.

 

https://helpx.adobe.com/contact.html

 

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Amitej S
Community Manager
Amitej SCommunity Manager
Community Manager
Feb 24, 2022 1:05 PM UTC

Hi there,

 

Thanks for reaching out. You can transfer your projects between accounts in Creative Cloud Express. Please refer to this link Transferring projects between accounts and let us know if this helps.

 

Thanks, 

Amitej

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    magdah59927511
    magdah59927511
    Participating Frequently
    May 18, 2022 11:47 PM UTC

    Amitej,

    how would I access a closed school adobe spark account? ...I'm trying to access it and save the files.

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    Amitej S
    Community Manager
    Amitej SCommunity Manager
    Community Manager
    May 19, 2022 6:26 PM UTC

    Hi @magdah59927511, As your old school account is closed, I recommend you reach out and directly work with our support regarding this issue. They can be reached here: https://helpx.adobe.com/contact.html?rghtup=autoOpen

     
    Regards,
    Amitej
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