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David22997565saf1
Participant
Feb 5, 2022 7:02 PM UTC
Question

Adobe CCE keeps telling me my (converted) MP4 files are unsupported

Hi.  I can't seem to upload any video files to my projects.  CCE keeps telling me the files are unsupported.

I have used their own converter to create CCE compatible MP4 files but they are still not uploading.

Is there something I am missing?

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1 reply

Community Manager
Manmeet2016Community Manager
Community Manager
Feb 16, 2022 6:34 PM UTC

Hi David,

 

Sorry for the trouble. Hope we can help you. Can you try clearing cache and then try to log in to a new "Incognito" or "Private" browser window. You may also try using a different browser and see if that makes any difference. If none of the steps work, please follow the given thread. The solutions covered in this thread may help too.

 

Thanks,

Manmeet

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