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catherinemarco
catherinemarco
Participant
June 17, 2022
Question

Adobe Creative Cloud Express will not save or export link

  • June 17, 2022
  • 3 replies
  • 1690 views

This program is a nightmare since it changed from Adobe Spark. Projects take forever to save  (if they will save at all) and it can take multiple tries to update the sharable link. Using an incognito brower makes no difference. 

    This topic has been closed for replies.

    3 replies

    C
    chen0536
    Participant
    July 21, 2022

    I am also experiencing this issue. I haven't been able to start new projects at all, because they just won't save at all. The only thing I have to show is a bunch of empty templates.

    catherinemarco
    catherinemarcoAuthor
    Participant
    July 21, 2022

    I've actually stopped using it and have moved on to something that performs consistently. 

    C
    chen0536
    Participant
    July 21, 2022

    May I ask what you switched to? Thanks!

    catherinemarco
    catherinemarcoAuthor
    Participant
    June 20, 2022

    This has happened every time I have used the program since you changed the name from Adobe Spark to Adobe Cc Express. I have been using chrome as my browser. I have tried a different internet connection and still have the same issue. Some weeks after 7-10 tried I can get the page to save and update the link, other times, like last week, it simply wouldn’t work. Clearing the cache and opening an incognito window doesn’t help.

    Cathy Carter BA
    Marketing Coordinator

    <removed by moderator for privacy>

    C
    Catherine23061117j1rz
    Participant
    September 22, 2023

    I have the same issue, the shareable link will not update after making changes, creating a duplicate etc. The link leads to the old version, it's useless.

     

    Amitej S
    Community Manager
    Amitej SCommunity Manager
    Community Manager
    June 20, 2022

    Hi there,

     

    We are sorry to hear about your difficulties; This shouldn't be happening.

    Would you mind telling us since when are you encountering this issue? Is it happening every time you try to save projects & update/share links? Is it happening with all projects or any specific one? Have you recently made any changes to the browser, like installing new extensions?

     

    Please try working on a different browser. Also, could you try working on a different internet connection to see if that makes any difference?

     

    Your patience is appreciated.

     

    Regards,

    Amitej

     

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