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Eric5C09
Participant
Jul 16, 2022 10:41 PM UTC
Question

Adobe Creative Express - Won't Allow Me to Save a Graphic as a PDF

This is the error message I get whe I try to download a graphic as a PDF (which I've done many times before):

 

Unknown image format.
code: 500
requestId: Dbp6AXkoaDBaSgkEY9GeqXGM2XNn3kZh

 

Thank you!

 

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2 replies

Amitej S
Community Manager
Amitej SCommunity Manager
Community Manager
Aug 5, 2022 8:31 PM UTC

Hi there,

 

Thanks for reaching us.

Are you still having trouble with downloading graphics as a PDF?

If yes, could you try performing this action in a different browser or in private/incognito browser mode? You may even try after clearing the cache/cookies of your browser. Also, you can try rolling back any browser changes or disabling any newly installed plugins to see if that helps if either of those things happened.

 

Let us know how it goes; we are here to help.

 

Thanks,

Amitej

 

 

 

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jane-e
Community Expert
jane-eCommunity Expert
Community Expert
Jul 17, 2022 2:28 PM UTC

@Eric5C09 

 

Moved from Using the Community to Adobe Express.

 

~ Jane

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