Skip to main content
Helen21944329j1ck
Participating Frequently
Apr 18, 2023 8:59 PM UTC
Question

Adobe Express

Hi I have been trying to use Adobe Express for a few days but whenever I click on anything it freezes.  I've deleted the cache many times, and I'm on Chrome browser. Who can I contact on this as all my other Creative cloud Apps suite work fine?
 
 
 
    This topic is closed to new replies. Start a new post to keep the conversation going.

    4 replies

    Lenz83
    Participant
    Apr 25, 2023 3:07 AM UTC

    Same issue as well - no one will reply back from support and when you call the number no one handles this program for support via phone. Canva is currently my backup but may have to be my go-to now. I have been waiting over 2 hours for the same project to open for edit. 

     

    Translate
    leep14345136
    Participant
    Apr 20, 2023 3:19 PM UTC

    I'm having the same exact issue. I can't create a new project or edit an exisiting one. The program just freezes.

    Translate
      Community Expert
      Bill SpragueCommunity Expert
      Community Expert
      Apr 19, 2023 1:10 AM UTC

      I don't know who you can contact directly.  For now, can you be more detailed about how you are launching Express?  Without more information, my first guess is that there may be some sort of conflict with your Chrome security settings. 

       

      Translate
      Helen21944329j1ckAuthor
      Participating Frequently
      Apr 26, 2023 11:51 PM UTC

      It's working now, not sure why it happened, but all good now. Thanks!

       

      Translate
      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices